A five year warranty is provided on the cabinet material and two years on the workmanship in the construction of our cabinetry, exteriors and hardware like hinges, inserts etc. Damage from normal wear and tear, misuse, negligence, improper storage, handling, cleaning, yellowing, fading due to excessive heat, water penetration or force majeure etc. are not covered by warranty, are the purchaser responsibility.

If warping, cracking or shrinking of doors happen resulting from inappropriate humidity levels etc. or due to any negligence, that’s not covered. It’s advisable to maintain Relative Humidity of 40% – 50% throughout the year).

New orders can be cancelled on request within 10 days of order date (i.e 1st invoice date).

Timelines mentioned for installation are indicative timelines. Feel free to contact your Design Consultant or Project Manager to get updates on the timelines.

We or our partners deliver and install the cabinets. Any trades work like electrical, plumbing etc. is to be done by external trades people. We can refer you to the trades people, but their contract will be directly with the client and not through us. Please check directly with concerned trades people for any questions/contracts about their services.

Ceilings, floor, walls etc may not be exactly straight and due to other work conditions, installations can have a margin of error in alignments/leveling but we take due care that this doesn’t affect the functionality of the product or the kitchen over all.

Once cabinets, countertops etc are installed, our Designer or Project Coordinator or Installer will once go through the installation as we want you to have a satisfactory kitchen or bath. We do advise to have a look and let us know any concerns during this time.

Different materials behave differently. Structures, walls, floors etc may not be straight. Installers strive to align and level the Cabinets and gaps are minimized. It’s normal to have approx 1/8″ gap or variance. Wherever appropriate, dap or caulking is used.

Even after this too, if you would ever need our technician or anyone’s visit, we can arrange that at a minimum $250 per visit. Any additions or work/issues are to be quoted separately.
Renovation: Precautions and things to take care of

Let’s make renovation process as smooth as possible. Process of recreating something can often look a little messy and overwhelming.
Renovation is an extensive project. Every kitchen no matter how similar it is to another kitchen, will most likely have something different.
Replacing the kitchen cabinets involves, dealing with but not limited to some or all of the following:

• Cabinets
• Moldings
• Panels
• Hardware
• Counter tops
• Backsplash
• Lighting
• Electrical plug points
• Wiring
• Plumbing drain
• Pantry
• Flooring
• Ceiling
• Walls
• Windows
• Trims
• Dap
• Drywall
• Sanding
• Painting
• And much more

To make this process as smooth as possible, we have prepared this sheet. Based on our experience we have put together points which will help you to consider lot of variables early on. Knowing a potential variable early on, helps to plan and be prepared for it. This is an extensive list, but it is always a work in progress. Please go through it and feel free to discuss it with your Design Consultant or Project Manager. If there are windows in the kitchen area, notice it’s trims. New cabinets may expose some areas on or around trims, in this case a touch up or replacement may be required.

1. Design Finalization and Approval: For design approval, cabinet material, color and style, along with the layout and all the appliances specs (as per selected appliances) needs to the finalized. As soon as the Designer has all this information, final drawings will be send to you within 3-5 working days. On signed approval of final drawings, cabinets will be added to the workshop product queue. Any revisions after the approval can be possible only with workshop’s schedule check and may need us to pull the project out of the production queue. It will have a nominal charge of $250+ the additional scope of work.

2. For the project, if any other contractor is required, like Electrician, Plumber, Tile Setter, Drywaller etc, please contact your Design Consultant at the design finalization stage. Finalizing all the trades upfront keeps the renovation process smooth and on time.

3. If you don’t have your own contractors or tradespeople, our Designer can help you as we do work with many contractors and trades people.

4. While replacing your old kitchen cabinets with the new one, often the layouts change. Even if it doesn’t, still sizes of new cabinets most likely will be different. Do consider how it will affect adjoining walls, ceiling and floor. Some of the common things to consider:

• New cabinets and new design layout may expose your flooring or the sub floor. If you are replacing the flooring, this issue may not arise, but if not, then see if you have extra flooring pieces in your home. Still there might be a contrast and it may not fit well.
• Walls adjoining to the cabinets, may need a paint touch up. To keep this to minimum, wherever possible, we suggest new cabinets should be extended by an inch or so along the peripheral walls.
• Old cabinets which go up to the ceiling, may have a crown molding. New cabinets these days usually doesn’t have a crown molding but a scribe (flat panel 1 or 2 piece molding). New molding may not cover the marks or all the exposed area of the old molding. You will need a ceiling touch up.
• If there are windows in the kitchen area, notice it’s trims. New cabinets may expose some areas on or around trims, it may need a touch up or replacement may be required.
• Our introduced contractors or trades can help you with some or all of the touchups, but please discuss all of these with them. Discussing these things early on will help you get accurate quotes and a smoother renovation.
• We do not coordinate load bearing wall removals, but depending upon the availability, we can introduce you to a Structural Engineer and/or Contractor. If you have such requirements, you will need to coordinate this directly. Please do your due diligence and feel satisfied before taking any decision.

5. Electrical work is to be discussed with an Electrician. You can bring your own Electrician or we can also introduce you to an Electrician. If you plan to add new pot lights or fish new wires (discuss this with an electrician), you might have new holes in the walls or ceilings to fish new wires. This involves drywaller, painter and ceiling work. Budget this into your scope.

6. Plumber work is to be discussed with a Plumber. Often it might be a simple two visit job to unhook sink, dishwasher or fridge line etc. Sometimes it can be more than that, like if layout is changing, plumbing may need to be moved. This also then may need wall or flooring work.

7. Any wall or pantry removal is done by a contractor. While doing so, consider that patch work it may need on the exposed floor, on walls and on the ceiling. Patch work may not match the existing work around it. Also, removing a wall or any existing structure, no matter how small it may be, can spring a surprise. It may have wires, ducts or something else in it. This will need extra work, and quote in such scenarios most likely will change. A new trades person may also be needed, depending upon what’s required.

8. New hood fans sometimes need a higher/centered vent hole. Consider this variable too. While doing so, check with your Electrician and/or ducting person about what and how it should be planned.

9. While doing kitchen renovation, it is ideal to do the flooring too, atleast in the kitchen and possibly in the area around it. Kitchen renovation involves multiple visits from trades people, installers and others for 13-14 days. Lot of these visits will doing heavy load stuff. Even though most of the people will be careful but there is a potential for flooring to get damaged with few scratches. If new flooring is within scope of your work, we suggest getting it done at the same time.

10. If you plan to use the existing appliances, please plan to remove them from the kitchen area or area where work is to be performed. Trades people may help you to move appliances like fridge etc but while doing so, they are not liable of damages, scratches etc that may happen.

11. Often walls, ceilings and floors can be uneven and not aligned or levelled. Installers have various methods to deal with such situations. They strive to do their best but still such things do affect the outcome. You may notice some minor gaps. These most likely will be covered with a dap.

12. Walkthrough: Once the cabinets are installed, client is advised to do a walkthrough with the installer. If there are any deficiencies, he can work on them. And if some points need more attention at a later day, he can take notes and share it with you and the Designer/Manager. The 2nd walkthrough can be done with the Project Manager or Designer or Cabinet Manager after counter top installation.

13. One complimentary installer visit: If required at a later date even up to 10-14 days after cabinets are installed can be arranged. This will help to address any points that may have been noticed during the walkthroughs. Any deficiency pointed after this date will be additional scope of work and to be charged accordingly.

14. Any warranty or replacement will be inspected on a claim request and will be processed on a case to case basis. If approved for replacement, it will be only for the replacement part and any labour or other costs associated to perform the work will be charged accordingly.

15. Warranties processing or follow up service or additional scope work will be eligible only after the final payment for the specific product/service and overall project final payment is cleared on time.
We are looking forward to making your renovation process as transparent, upfront and smooth as possible. It is a team effort and in team, it’s always imperative to discuss the fine details.

Best Regards!
Ivoryshore Renovations Team